Course information:

This is the official qualification for those working in a customer services role. Delivered through online videos and practice questions, you will study the importance of delivering excellent customer service, best practices to give great customer service, how to resolve customer complaints and everything in between. Upon successful completion of the invigilated assessment, you will receive an official certificate.

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Duration: Approx. 6 hrs
Retake policy: Re-sit fees apply

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